Refund Policy

All sales on Imagnica are generally considered final. This is because:

• Custom digital product — Each video is uniquely generated based on your specific prompt, language, duration, and resolution selections. It cannot be resold or reused for another customer.
• Immediate processing — Video generation begins as soon as your request enters our pipeline. Dedicated GPU resources are allocated and consumed during generation.
• Delivered digitally — Once a video is generated and delivered to your email, the service has been fully rendered and cannot be "returned."

We will provide a full refund in the following situations:

Refunds will not be provided for:

• Dissatisfaction with content — If you are unhappy with the creative output, style, or educational accuracy of the generated video. AI generation is inherently variable, and results may not always match expectations.
• Change of mind — If you no longer want the video after placing your request.
• Email not checked — If the video was successfully delivered but you did not check your email (including spam/junk folder) within a reasonable timeframe.
• Prompt issues — If the video doesn't meet expectations because the prompt was vague, ambiguous, or too short. We generate based on the prompt provided.

To be eligible for a refund review, your request must meet the following timeline:

Requests submitted after 7 days will be reviewed at our discretion and may not be eligible.

To request a refund, please provide the following information:

• Your email address — The email used to place the generation request.
• Generation ID — Found in your order confirmation email.
• Reason for refund — A brief description of why you're requesting a refund.
• Evidence (if applicable) — Screenshots of errors, undelivered emails, or duplicate charges.

Submit your refund request through our contact form with "Refund Request" as the reason, or email us directly at support@imagnica.com.

We strongly encourage you to contact us directly before initiating any dispute with your bank or payment provider. Here's why:

• Faster resolution — We can typically resolve issues within 3–5 days, whereas bank disputes can take weeks or months.
• Preserve your access — Filing a chargeback without contacting us first may result in your account being flagged for fraud and suspended from future use.
• We're here to help — Our support team is committed to treating every case fairly and professionally.

If you do initiate a dispute with your payment provider, please note that we will respond with documentation of the service rendered. Unfounded chargebacks may result in account termination.

In situations where a refund is not applicable but you've had a legitimately poor experience, we may offer:

• Free re-generation — We'll regenerate your video with an improved prompt or different settings at no additional cost.
• Discount credit — A credit towards your next video generation.

These goodwill gestures are offered at our discretion and do not constitute a binding obligation.

For refund requests, payment concerns, or billing questions, please reach out to us: